Front Desk Agent

Comfort Inn & Suites; Texas; On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Employee discount

Flexible schedule

Competitive pay

Growth opportunities

Job summary

Comfort Inn & Suites is seeking a Front Desk Agent to be the welcoming face of the hotel. You will handle check-in/check-out, reservations, and guest inquiries with a focus on service excellence.

The role requires strong communication, multitasking, and cash handling skills, with opportunities for flexible scheduling and growth within a guest-focused environment. This on-site position supports a team dedicated to professional and efficient service.

Qualifications

• Minimum 1 year of hotel front desk experience required.
• Experience with hotel management systems (Opera, Choice Advantage, etc.) preferred.
• Strong communication and customer service skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer and cash handling skills.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Perform check-in and check-out procedures efficiently.
• Handle reservations, cancellations, and room assignments.
• Answer phone calls and respond to guest inquiries.
• Process payments and maintain accurate records.
• Address guest concerns and resolve issues promptly.
• Coordinate with housekeeping and maintenance teams.
• Maintain a clean and organized front desk area.

Skills

Communication skills

Customer service

Multitasking

Cash handling

Organization

Tools

Opera PMS

Choice Advantage

Job description

Job Description

Job Description

Overview
Join our dynamic team as a Front Desk Agent and become the welcoming face of our organization! In this energetic role, you will be the first point of contact for visitors, clients, and staff, ensuring a smooth and professional experience from the moment they arrive. Your enthusiasm, organizational skills, and attention to detail will help create a positive environment that reflects our commitment to excellent service. Whether managing multi-line phone systems or coordinating office operations, your proactive approach will keep everything running seamlessly.

Key Responsibilities:

• Greet and welcome guests in a friendly and professional manner
• Perform check-in and check-out procedures efficiently
• Handle reservations, cancellations, and room assignments
• Answer phone calls and respond to guest inquiries
• Process payments and maintain accurate records
• Address guest concerns and resolve issues promptly
• Coordinate with housekeeping and maintenance teams
• Maintain a clean and organized front desk area

Requirements:

• Minimum 1 year of hotel front desk experience (required)
• Experience with hotel management systems (e.g., Opera, Choice Advantage, etc.) preferred
• Strong communication and customer service skills
• Ability to multitask and work in a fast-paced environment
• Basic computer and cash handling skills
• Flexible schedule, including weekends and holidays

Preferred Qualifications:

• Experience with [Choice Hotels / Marriott / Hilton]
• Bilingual is a plus

Benefits:

• Competitive pay
• Flexible scheduling
• Opportunities for growth
• Employee discounts

Join us to be part of an energetic team that values professionalism, efficiency, and exceptional service. Your dedication will help foster a welcoming environment where every visitor feels valued!

Job Types: Full-time, Part-time

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person