Front Desk Supervisor: Lead Guest Experience & Team

Hampton Inn & Suites; Raleigh (NC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Generous wages

Employee benefits

Job summary

Atma Hotel Group seeks a Front Desk Supervisor to lead a busy front desk, ensure guest satisfaction, and uphold brand standards at our Raleigh property.

You will manage a team, handle reservations, resolve issues with professionalism, and coordinate with housekeeping and sales to deliver exceptional service. This role requires strong communication and multitasking abilities in a fast-paced hotel setting.

Qualifications

• High school diploma or equivalent required.
• Experience in front desk or guest services preferred.
• Ability to lead a small team and handle guest requests with professionalism.

Responsibilities

• Lead and supervise front desk operations, ensuring adherence to hotel and brand standards
• Anticipate and promptly respond to guest needs, maintaining positive guest relations at all times
• Resolve guest complaints with professionalism and a sense of urgency to guarantee satisfaction
• Maintain cleanliness and organization of the front desk area
• Demonstrate thorough knowledge of hotel features, room types, rates, and policies
• Handle guest reservations, wake‑up calls, and lost/stolen article reports efficiently
• Assist in reviewing reports related to credit limits, reservations, housekeeping status, and more
• Ensure security of guest room access and manage walk situations professionally
• Communicate effectively with housekeeping and sales departments to coordinate guest services

Skills

Guest service leadership

Front desk operations

Team supervision

Communication

Multitasking

Education

High School diploma

Job description

Urgent Opportunity: Join Our Team as a Highly Skilled Front Desk Supervisor!

Are you looking for a dynamic and fun work environment where your enthusiasm for guest service can truly shine? Would you enjoy leading a motivated team while ensuring every guest feels welcomed and valued?

We are seeking a talented Front Desk Supervisor to play a key role in delivering deliciously smooth and loving guest experiences at our vibrant property. This role offers you the chance to develop your leadership skills, master hotel operations, and work alongside a supportive team committed to excellence.

Key Responsibilities

• Lead and supervise front desk operations, ensuring adherence to hotel and brand standards
• Anticipate and promptly respond to guest needs, maintaining positive guest relations at all times
• Resolve guest complaints with professionalism and a sense of urgency to guarantee satisfaction
• Maintain cleanliness and organization of the front desk area
• Demonstrate thorough knowledge of hotel features, room types, rates, and policies
• Handle guest reservations, wake-up calls, and lost/stolen article reports efficiently
• Assist in reviewing reports related to credit limits, reservations, housekeeping status, and more
• Ensure security of guest room access and manage walk situations professionally
• Communicate effectively with housekeeping and sales departments to coordinate guest services

Guest Relations Excellence

• Proactively engage with guests to anticipate their needs and enhance their experience
• Be approachable and visible at the front desk throughout your shift
• Deliver flawless service to large groups and VIP guests

Team Leadership & Collaboration

• Foster mutual respect and cooperation among team members
• Communicate clearly and professionally with all property team members and management
• Encourage a positive and supportive working environment

Qualifications & Work Environment

• High School diploma or equivalent
• At least 1 year of guest service experience in a similar-sized property
• Strong attention to detail, organizational skills, and ability to multitask in a fast-paced setting
• Calm and clear thinker capable of resolving issues with sound judgment
• Professional appearance and demeanor with a passion for excellent customer service
• Willingness to work flexible hours including weekends, holidays, and late nights
• Ability to stand for long periods and work on-site

If you are a motivated and enthusiastic professional ready to lead a loving team and create outstanding guest experiences, apply now to join us as our Front Desk Supervisor!

Homewood Suites by Hilton is an upscale, all-suite, extended-stay hotel brand designed to provide guests with the comfort of home while traveling for business or leisure. Whether staying for a few nights, several weeks, or longer, guests enjoy spacious one-bedroom and two-bedroom suites that feature fully equipped kitchens, separate living and sleeping areas and thoughtful amenities.
The brand offers complimentary daily hot breakfast, complimentary Wi-Fi, fitness centers, and convenient on-site laundry facilities. Select locations also feature evening social receptions and outdoor recreational spaces.
Ideal for corporate travelers, relocating professionals, project teams, families, and long-term guests, Homewood Suites combines residential-style accommodations with Hilton's signature hospitality and the benefits of the Hilton Honors loyalty program.
At Homewood Suites by Hilton, guests can settle in, stay productive, and feel at home—no matter how long their journey lasts.