Front Desk Guest Service

KLM HOLDINGS AND DEVELOPMENT LLC; Town of Florida (NY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

Job summary

KLM HOLDINGS AND DEVELOPMENT LLC in Town of Florida is looking for a Front Desk Agent to manage guest check-ins and check-outs, reservations, and ensure smooth daily operations. This role involves strong customer service, supporting housekeeping, and assisting guests as needed.

The ideal candidate has a high school diploma, experience in hospitality, and is skilled in communication and problem-solving. A flexible schedule is required, as well as the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Hospitality or guest service experience preferred.
• Comfortable using computers and hotel management software.

Responsibilities

• Greet guests warmly and assist with check‑in and check‑out.
• Manage reservations, room assignments, and guest requests.
• Handle guest concerns promptly and professionally.

Skills

Strong communication

Customer service

Problem-solving skills

Ability to multitask

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Benefits

• 401(k)

About the Role

The Front Desk Agent is the face of the property and plays a key role in daily hotel operations. This hands‑on position is responsible for guest check‑ins and check‑outs, reservations, guest service, and helping ensure the property runs smoothly each day.

This is more than a traditional front desk role — the Front Desk Agent helps oversee daily operations, supports housekeeping flow, assists guests throughout their stay, and steps in where needed, including laundry and light operational support, to ensure an excellent guest experience.

Key Responsibilities

• Greet guests warmly and assist with check‑in and check‑out
• Manage reservations, room assignments, and guest requests
• Answer phones, process payments, and maintain accurate records
• Provide information about hotel amenities, local attractions, and services
• Handle guest concerns promptly and professionallyCoordinate with housekeeping and maintenance to ensure rooms are clean, ready, and guest needs are met
• Help oversee daily property flow and communicate operational needs
• Assist with laundry, linens, and light operational support as needed
• Promote hotel services and uphold Sea Aire’s guest service standards

Requirements

• High school diploma or equivalent required
• Hospitality, hotel, or guest service experience preferred
• Strong communication, customer service, and problem‑solving skills
• Comfortable using computers and hotel management software
• Organized, dependable, and detail‑oriented
• Ability to multitask in a fast‑paced environment
• Flexible schedule, including weekends and holidays
• Team‑oriented with a willingness to help wherever needed

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to lift up to 30 lbs
• Ability to assist with laundry and light physical tasks as needed

Ideal Candidate

Friendly, organized, and dependable, with strong guest service skills and a hands‑on attitude. The ideal candidate is comfortable managing the front desk, supporting daily operations, and stepping in wherever needed to help the property run smoothly.