Front Desk Supervisor: Guest Experience Leader

crestline-external; Washington (District of Columbia); On-site; USD 35,000 - 55,000; Full time

Job summary

Crestline Hotels & Resorts in Washington, DC, is looking for a Front Desk Supervisor to oversee the front desk operations, ensuring excellent guest service and productivity.

The ideal candidate should have supervisory experience, be adept in customer service, and possess basic computer skills. Responsibilities include registering guests, managing room assignments, and handling guest inquiries. This is an opportunity to work in a dynamic environment committed to quality service.

Qualifications

• Two to three years of supervisory experience preferred, with at least one year at the front desk.
• Basic computer skills required.

Responsibilities

• Greet, register, and assign rooms to guests of hotels.
• Verify customers' credit and establish payment methods.
• Make and confirm reservations.
• Keep records of room availability and guests' accounts.
• Compute bills, collect payments, and make change for guests.

Skills

Supervisory skills

Customer service

Basic computer skills

Education

High School Graduate or GED

Job description

Crestline Hotels & Resorts in Washington, DC, is looking for a Front Desk Supervisor to oversee the front desk operations, ensuring excellent guest service and productivity.

The ideal candidate should have supervisory experience, be adept in customer service, and possess basic computer skills. Responsibilities include registering guests, managing room assignments, and handling guest inquiries. This is an opportunity to work in a dynamic environment committed to quality service.