Front Desk & Guest Experience Supervisor

Aloft Lake Nona; Orlando (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with match

Free parking

Discounts on food & beverage

Paid time off

Job summary

Aloft Lake Nona in Orlando, FL is seeking an Assistant to the Front Office Manager to oversee daily front desk operations and guest experiences, ensuring brand standards and seamless service during peak periods. You will mentor front desk staff, help manage schedules, train new hires, and assist in reporting, analytics, and performance metrics while maintaining a vibrant, guest-focused atmosphere.

Flexibility to work a varied schedule is required; prior supervisory experience in hospitality is

Qualifications

• Front desk supervisory experience preferred.
• Excellent customer service and communication skills.
• Proficient in hotel management systems and relevant software.
• Detail oriented with strong organizational and multitasking skills.
• Flexible work schedule.

Responsibilities

• Oversee front desk operations and guest experiences aligned with Aloft brand.
• Support front desk agents with requests, complaints, and accommodations.
• Resolve escalated guest issues and provide proactive solutions.
• Monitor room inventory, upgrades, and walk-ins decisions.
• Manage scheduling, shift coverage, and staff training.
• Prepare reports and track key performance metrics for front desk.

Skills

Customer service

Communication

Problem solving

Leadership

Staff training

Scheduling

Mentorship

Multitasking

Detail oriented

Microsoft Office

PMS/Hotel software

Education

High school diploma

Bachelor’s degree in Hospitality Management (preferred)

Tools

Hotel PMS

Property Management System (PMS)

Microsoft Office

Hotel & restaurant software

Job description

Aloft Lake Nona in Orlando, FL is seeking an Assistant to the Front Office Manager to oversee daily front desk operations and guest experiences, ensuring brand standards and seamless service during peak periods. You will mentor front desk staff, help manage schedules, train new hires, and assist in reporting, analytics, and performance metrics while maintaining a vibrant, guest-focused atmosphere.

Flexibility to work a varied schedule is required; prior supervisory experience in hospitality is