Assistant Front Office Manager

CoralTree Hospitality Group; Orlando (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comlementary parking

Food & beverage discounts

Paid time off

Holiday pay

Travel discounts

Internal career growth

Job summary

CoralTree Hospitality Group seeks an Assistant to the Front Office Manager in Orlando to oversee daily front desk operations, ensuring a vibrant guest experience and brand standards.

You will mentor staff, manage scheduling, and support reporting and KPI tracking while upholding policy compliance and excellent service delivery.

Qualifications

• High school diploma or equivalent required; bachelor’s degree in Hospitality Management preferred.
• Experience in front desk operations with supervisory exposure.
• Excellent customer service and communication skills.
• Proficient in hotel management systems and related software.
• Detail-oriented with strong organizational and multitasking skills.
• Flexible schedule.

Responsibilities

• Oversee front desk operations to ensure a vibrant, personalized guest experience aligned with the brand.
• Mentor front desk staff, coaching and supporting adherence to service standards.
• Prepare reports, track KPIs, and ensure front desk compliance with policies.
• Support initiatives to boost staff morale and guest satisfaction, including recognition events.

Skills

Leadership

Guest services

Problem solving

Staff mentoring

Communication

PMS proficiency

Microsoft Office

Education

High school diploma

Bachelor's in Hospitality Management

Tools

PMS software (Opera)

Hotel software

Job description

Overview

The Assistant to the Front Office Manager supports the daily operations of the front desk, ensuring seamless guest experiences, efficient staff performance, and adherence to Aloft brand standards. This role requires strong leadership, problem-solving skills, and a proactive approach to maintaining smooth hotel operations, especially during high-demand periods.

Why join our team?

It takes a balance of innovators, relationship builders, and risk-takers to showcase Aloft Lake Nona. There’s no one like you, and the individuality of our team members is central to our success. We value integrity and seek service-minded individuals who are passionate about delivering greatness.

• Benefits: Full-time employees are eligible for medical, dental, vision, 401k (with a company match!) benefits, and more.
• Perks: Enjoy complimentary parking and food & beverage discounts!
• A Balanced Life: Full-time team members are eligible for paid time off and holiday pay in their first year.
• Travel is good for the soul: Experience destinations around the country with team member hotel discounts.
• Growth: Opportunities for internal career growth and expansion.

Responsibilities

• Guest Experience & Operations
  • Assist in overseeing front desk operations, ensuring guests receive a vibrant, personalized experience aligned with Aloft’s brand
  • Support front desk agents in handling guest requests, complaints, and special accommodations.
  • Resolve escalated guest issues efficiently, providing solutions that enhance guest satisfaction.
  • Monitor room inventory and availability, assisting in decisions related to upgrades, walk-ins, and overbookings.
• Team Leadership & Training
  • Act as a mentor for front desk associates, providing coaching and support in alignment with CoralTree’s service standards.
  • Help manage scheduling and shift coverage, ensuring optimal front desk staffing levels.
  • Training new hires, reinforcing brand standards, guest service techniques, and operational procedures.
  • Provide guidance to team members with specific performance challenges, including decision making, efficiency, and professionalism.
• Administrative Support
  • Support Front Office Manager in preparing reports, tracking key performance metrics, and ensuring front desk compliance with company policies.
  • Promote and successfully track departmental and organizational initiatives, such as incentive programs and Sense the Connection.
  • Ensure front desk staff maintain accurate records for payment processing, room charges, and upgrades with tax calculations.
  • Help oversee and maintain the integrity of financial transactions at the front desk, including guest payments and shift checkouts.
• Brand Engagement & Staff Morale
  • Collaborate with the Front Office Manager on initiatives to celebrate and recognize staff, including organizing employee appreciation events.
  • Encourage a positive work environment, supporting hotel-wide efforts to enhance team engagement and morale.
  • Assist with maintaining the front desk’s alignment with Aloft’s vibrant, music-driven atmosphere, including guest interactions and lobby ambiance.

Qualifications

• High school diploma or equivalent (required); bachelor’s degree in Hospitality Management or a related field (preferred)
• Previous experience in front desk operations or guest services, with some supervisory experience (preferred)Excellent customer service and communication skills
• Strong problem-solving skills and ability to handle guest issues effectively
• Proficient in hotel management systems, property management systems, and relevant software
• Detail-oriented with strong organizational and multitasking skills
• Ability to work under pressure and adapt to changing situations
• Proficient in hotel management systems, property management systems, and relevant software
• Proficient in Microsoft Office and hotel & restaurant software(s)
• Must have a flexible work schedule

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