Guest Experience & Front Desk Agent – Growth & Travel Perks

Fairfield Inn & Suites Corona; Norco (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Travel discount program

Internal growth opportunities

Job summary

Excel Hotel Group's Fairfield Inn & Suites Corona is seeking a Front Desk Agent to greet guests, check them in and out quickly and courteously using the property management system.

You will process payments per hotel policy, upsell rooms to maximize revenue, handle keys and safes, relay guest requests to management, and respond to complaints to ensure total guest satisfaction. The role includes travel discounts and growth opportunities within the company.

Qualifications

• 1-2 years of customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including email, word processing, spreadsheet software and hotel management system.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including posting charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Skills

Customer service

Communication

Cash handling

Phone etiquette

Computer basics

Tools

Hotel management system

Microsoft Office / Email

Job description

Excel Hotel Group's Fairfield Inn & Suites Corona is seeking a Front Desk Agent to greet guests, check them in and out quickly and courteously using the property management system.

You will process payments per hotel policy, upsell rooms to maximize revenue, handle keys and safes, relay guest requests to management, and respond to complaints to ensure total guest satisfaction. The role includes travel discounts and growth opportunities within the company.