Overnight Front Desk Concierge - Create Memorable Stays

Montage International; Park City (UT); On-site; USD 32,000 - 42,000; Full time

Job summary

Montage International in Park City, Utah is seeking a Front Office Agent to warmly welcome guests, manage check-in/out, and handle folios and billing with accuracy. You will partner with hotel departments to personalize each guest stay and uphold our service standards.

The role requires a high school diploma (Bachelor’s preferred), strong 2+ year hotel or guest-service experience, and proficiency with Microsoft Office.

Responsibilities

• Provide excellent customer service and telephone etiquette to meet department and property goals.
• Host and welcome guests with a friendly and sincere demeanor.
• Assist with guest check-in and check-out, folios, invoicing and billing.
• Identify opportunities to recover service gaps and exceed guest expectations.
• Coordinate with department leaders to ensure personalized guest experiences.
• Maintain accurate guest account records and knowledge of hotel services.

Job description

Montage International in Park City, Utah is seeking a Front Office Agent to warmly welcome guests, manage check-in/out, and handle folios and billing with accuracy. You will partner with hotel departments to personalize each guest stay and uphold our service standards.

The role requires a high school diploma (Bachelor’s preferred), strong 2+ year hotel or guest-service experience, and proficiency with Microsoft Office.