Front Desk & Guest Experience Specialist (Part-Time)

Extended-Stay-Hotel; Novi (MI); On-site; USD 17,000 - 25,000; Part time

Job summary

ESA Management, LLC is seeking a part-time Guest Services Representative at our Novi, MI property to deliver welcoming service, handle check-ins/outs, and answer guest inquiries. The GSR will process reservations, manage payments, uphold safety and security standards, and support housekeeping and front desk operations as needed.

Strong English communication and basic computer skills are required; prior hospitality experience preferred.

Qualifications

• Must communicate in English clearly with guests and team.
• Experience in hotel front desk or guest services preferred.
• Comfort with handling payments and maintaining cash controls.
• Ability to balance multiple tasks and maintain accuracy.

Responsibilities

• Greet guests, answer phones, check in/check out, and collect payment per guidelines.
• Process reservations and registrations following company procedures.
• Maintain front desk area and public spaces in clean, organized condition.
• Assist with breakfast setup and related tasks as required.
• Promote ESA services and convert inquiries into reservations.

Skills

English proficiency

PMS software

Cash handling

Audit capability

Customer service orientation

Education

High school diploma or GED

Tools

POS system

Property management system

Job description

ESA Management, LLC is seeking a part-time Guest Services Representative at our Novi, MI property to deliver welcoming service, handle check-ins/outs, and answer guest inquiries. The GSR will process reservations, manage payments, uphold safety and security standards, and support housekeeping and front desk operations as needed.

Strong English communication and basic computer skills are required; prior hospitality experience preferred.