Front Desk Guest Experience Specialist (On-site Housing Eligible)

Poppy Bank; Westminster (CO); On-site; USD 22,041 - 24,796; Part time

Job summary

J&P Hospitality Management, LLC is seeking a Guest Service Representative to be the first point of contact for guests at the front desk. You will handle check-ins, check-outs, reservations, guest assistance, and ensure the lobby reflects our high standards.

The role may support laundry and housekeeping prep as needed, and requires a friendly demeanor, basic computer skills, and the ability to work evenings, weekends, and holidays. This is an on-site position in Westminster, CO.

Qualifications

• High school diploma or equivalent preferred.
• Customer service or hospitality experience a plus.
• Basic computer skills to learn reservation and payment systems.
• Ability to read, write, and communicate clearly in English. Bilingual in Spanish a plus.
• Must be at least 18 years of age.
• Must be legally authorized to work in the United States without current or future visa sponsorship.

Responsibilities

• Greet guests with a professional, friendly attitude and provide exceptional service throughout their stay.
• Complete check-in and check-out procedures accurately, issue keys, and handle payments and guest accounts.
• Manage reservations, room assignments, and occupancy records using property management systems.
• Answer guest questions, resolve issues, and escalate concerns to the General Manager when appropriate.
• Maintain front desk and lobby area cleanliness, restock supplies, and ensure space is presentable and secure.
• Prepare housekeeping carts, handle laundry, or support cleaning tasks as needed to ensure room readiness.
• Monitor the property for safety, cleanliness, and policy compliance and report issues to management.
• Perform other job duties as assigned.

Skills

Customer service

Hospitality experience

Basic computer skills

English proficiency

Spanish proficiency

Legal work authorization

18+ years old

Education

High school diploma or equivalent

Job description

J&P Hospitality Management, LLC is seeking a Guest Service Representative to be the first point of contact for guests at the front desk. You will handle check-ins, check-outs, reservations, guest assistance, and ensure the lobby reflects our high standards.

The role may support laundry and housekeeping prep as needed, and requires a friendly demeanor, basic computer skills, and the ability to work evenings, weekends, and holidays. This is an on-site position in Westminster, CO.