Front Desk Guest Experience Specialist — Luxury Resort

Loews Hotels & Co; Tucson (AZ); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Tuition reimbursement

Employee hotel rates

Meal discounts

Job summary

Loews Ventana Canyon Resort in Tucson, AZ seeks a welcoming Front Office Agent to greet guests, check them in/out, and ensure a memorable stay. You will handle room assignments, process payments, and promote resort services with professionalism.

Ideal candidates have at least one year in hotel guest service, familiarity with Opera PMS, and the stamina to work varying shifts, including weekends and holidays. Join a team dedicated to warmth and exceptional guest experiences.

Qualifications

• Minimum of 1 year guest service experience in hotel hospitality preferred.
• Experience with Property Management System, Opera preferred.
• Ability to stand and walk for long periods; able to work weekends/evenings/holidays as required.

Responsibilities

• Greet and register guests with warmth and professionalism.
• Assign rooms meeting guest preferences and special requests.
• Verify credit and payment information per hotel policies.
• Promote hotel services, amenities and local attractions.
• Respond to guest inquiries and resolve issues promptly.

Skills

Guest service

Communication

Problem solving

Teamwork

Attention to detail

Tools

Opera System

Job description

Loews Ventana Canyon Resort in Tucson, AZ seeks a welcoming Front Office Agent to greet guests, check them in/out, and ensure a memorable stay. You will handle room assignments, process payments, and promote resort services with professionalism.

Ideal candidates have at least one year in hotel guest service, familiarity with Opera PMS, and the stamina to work varying shifts, including weekends and holidays. Join a team dedicated to warmth and exceptional guest experiences.