Guest Experience Server — Luxury Desert Resort

Loews Hotels & Co; Tucson (AZ); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Competitive health & wellness benefits

401(k) & company match

Paid Sick Days

Vacation

Holidays

Training & Development opportunities

Career growth

Team Member Hotel Rates

Job summary

Loews Hotels & Co in Tucson, AZ is seeking a friendly Restaurant Bar Server to deliver outstanding guest experiences in our Ventana Canyon Resort dining room. You will take orders, describe menu and beverage options, serve food and cocktails, process payments, and collaborate with bartenders and kitchen staff to ensure smooth service.

This role requires a high school diploma, reliability, a willingness to work nights, weekends and holidays, and the ability to lift up to 50 pounds.

Qualifications

• Previous experience in a food and beverage setting is required, knowledge of alcoholic beverages and service techniques highly preferred.
• High School Diploma or equivalent preferred.
• Strong understanding of menu offerings, service etiquette, and guest engagement to deliver exceptional dining experiences.
• Excellent guest service skills with a focus on creating personalized interactions.
• Basic proficiency with computer systems for order entry and processing.
• Physical ability to stand, lift up to 50 pounds repeatedly.
• Flexibility to work varying shifts, including nights, weekends and holidays.

Responsibilities

• Greet guests warmly, present menus, and offer personalized food and drink recommendations.
• Take accurate orders, note special requests or dietary needs, and communicate them clearly to the kitchen or bar.
• Serve food and beverages promptly, ensuring quality and presentation meet high standards.
• Check in with guests throughout their visit to ensure satisfaction and address needs.
• Refill drinks and anticipate guest requirements for a seamless, enjoyable experience.
• Maintain in-depth knowledge of the menu, including specials, pairings, and preparation methods.
• Process payments accurately and efficiently, handling both cash and card transactions.
• Collaborate with bartenders, kitchen staff, and team members to ensure smooth operations.
• Set up and break down bar and dining areas, restocking and organizing supplies as needed.
• Keep tables, seating areas, and menus clean and tidy throughout service.
• Respond to guest feedback or concerns promptly and professionally to ensure a positive experience.
• Assist in resetting the dining area for the next service to maintain a welcoming environment.
• Perform other duties as assigned to support overall operations.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.

Skills

Food & beverage experience

Guest engagement

Menu knowledge

Excellent guest service

POS / order entry

Physical stamina

Multitasking

Education

High School Diploma or equivalent

Tools

POS systems

Order entry systems

Job description

Loews Hotels & Co in Tucson, AZ is seeking a friendly Restaurant Bar Server to deliver outstanding guest experiences in our Ventana Canyon Resort dining room. You will take orders, describe menu and beverage options, serve food and cocktails, process payments, and collaborate with bartenders and kitchen staff to ensure smooth service.

This role requires a high school diploma, reliability, a willingness to work nights, weekends and holidays, and the ability to lift up to 50 pounds.