Front Desk & Guest Experience Specialist | Hotel Discounts

PM Hotel Group; Mount Juliet (TN); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Hotel discounts

Job summary

PM Hotel Group's Residence Inn in Mount Juliet, TN is seeking a Guest Service Agent to be the welcoming face of the front desk. You will check guests in/out, share local recommendations, and ensure every guest receives outstanding service throughout their stay.

In this on-site, full-time role, you’ll use the property management system and communicate professionally as part of a friendly team. A high school diploma and 3–6 months of related experience are preferred, with a people-first mindset

Qualifications

• High School diploma or equivalent.
• 3–6 months of related experience preferred.
• Ability to interact with guests in a polite and positive manner.
• Strong communication and problem-solving skills.

Responsibilities

• Be the face at the front desk and provide a welcoming guest experience.
• Check guests in and out using the property management system.
• Share knowledge of local restaurants, entertainment and events with guests.
• Handle guest requests with professionalism and timeliness.
• Maintain cash handling accuracy and front desk standards.

Skills

People skills

Customer service

Communication

Professionalism

Education

High School diploma or equivalent

Tools

Property management systems

Databases

Computers

Job description

PM Hotel Group's Residence Inn in Mount Juliet, TN is seeking a Guest Service Agent to be the welcoming face of the front desk. You will check guests in/out, share local recommendations, and ensure every guest receives outstanding service throughout their stay.

In this on-site, full-time role, you’ll use the property management system and communicate professionally as part of a friendly team. A high school diploma and 3–6 months of related experience are preferred, with a people-first mindset