Guest Service Agent | Residence Inn | Mount Juliet, TN

PM Hotel Group; Mount Juliet (TN); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Hotel discounts

Job summary

PM Hotel Group's Residence Inn in Mount Juliet, TN is seeking a Guest Service Agent to be the welcoming face of the front desk. You will check guests in/out, share local recommendations, and ensure every guest receives outstanding service throughout their stay.

In this on-site, full-time role, you’ll use the property management system and communicate professionally as part of a friendly team. A high school diploma and 3–6 months of related experience are preferred, with a people-first mindset

Qualifications

• High School diploma or equivalent.
• 3–6 months of related experience preferred.
• Ability to interact with guests in a polite and positive manner.
• Strong communication and problem-solving skills.

Responsibilities

• Be the face at the front desk and provide a welcoming guest experience.
• Check guests in and out using the property management system.
• Share knowledge of local restaurants, entertainment and events with guests.
• Handle guest requests with professionalism and timeliness.
• Maintain cash handling accuracy and front desk standards.

Skills

People skills

Customer service

Communication

Professionalism

Education

High School diploma or equivalent

Tools

Property management systems

Databases

Computers

Job description

Guest Service Agent | Residence Inn | Mount Juliet, TN

Posted on November 4, 2026

Locations

Showing 1 location

Mount Juliet, TN 37122, USA

• On-site
• Front Desk
• Full-Time
• Requisition #: GUEST020105

Description

What You’ll Do:

You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you'll be making sure all guests receive excellent service from check-in to check-out.

A lot goes into creating a perfect hotel stay, and you'll play a huge role in this. We are looking to you to OWN the front desk area.

Here are a few of the other tasks that will keep you busy on a daily basis:

• Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.
• You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests.
• You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.

Where You've Been:

We're looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you do'nt work well under pressure, this won't be a great fit .

When You're Here:

Sometimes you'll be behind the desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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