Front Desk Guest Experience Specialist | Flexible Schedule & Growth

GRAND CONTINENT HOTELS NEBRASKA LLC; North Platte (NE); Sur place; USD 17 000 - 22 000; Plein temps

Avantages offerts par ce poste

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Résumé du poste

GRAND CONTINENT HOTELS GROUP -- Ramada by Wyndham in North Platte, NE is seeking a Front Desk Agent to deliver exceptional guest service. You will handle check-in/check-out, issue keys, process payments, and coordinate with housekeeping to ensure room availability.

The role emphasizes strong communication, a positive attitude, and the ability to stay composed in challenging situations while providing a welcoming guest experience.

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy and basic office software skills.
• Customer-service focused with problem-solving abilities.
• Capable of lifting up to 30 pounds.

Responsabilités

• Monitor knowledge of hotel operations and activities.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify needs through conversation.
• Describe features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Connaissances

Friendly personality

English proficiency

Communication skills

Computer literacy

Customer service oriented

Able to lift 30 pounds

Description du poste

GRAND CONTINENT HOTELS GROUP -- Ramada by Wyndham in North Platte, NE is seeking a Front Desk Agent to deliver exceptional guest service. You will handle check-in/check-out, issue keys, process payments, and coordinate with housekeeping to ensure room availability.

The role emphasizes strong communication, a positive attitude, and the ability to stay composed in challenging situations while providing a welcoming guest experience.