Front Desk Agent

GRAND CONTINENT HOTELS NEBRASKA LLC; North Platte (NE); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

GRAND CONTINENT HOTELS GROUP -- Ramada by Wyndham in North Platte, NE is seeking a Front Desk Agent to deliver exceptional guest service. You will handle check-in/check-out, issue keys, process payments, and coordinate with housekeeping to ensure room availability.

The role emphasizes strong communication, a positive attitude, and the ability to stay composed in challenging situations while providing a welcoming guest experience.

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy and basic office software skills.
• Customer-service focused with problem-solving abilities.
• Capable of lifting up to 30 pounds.

Responsibilities

• Monitor knowledge of hotel operations and activities.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify needs through conversation.
• Describe features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Friendly personality

English proficiency

Communication skills

Computer literacy

Customer service oriented

Able to lift 30 pounds

Job description

GRAND CONTINENT HOTELS GROUP -- Ramada by Wyndham

Address: 2102 S. Jeffers Street -- North Platte, NE 69101

Phone: [phone]

FULL-TIME OR PART-TIME

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds