Front Desk & Guest Experience Specialist – Flexible Hours

Hotel Equities; Rancho Santa Fe (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Vacation

401(k) Retirement Plan

Employee Discounts

Life Insurance

Flexible Spending Account (FSA)

Job summary

Hotel Equities is seeking a friendly Guest Services Representative to join our team in Rancho Santa Fe, CA. You will welcome guests, assist with arrivals and departures, process reservations and payments, and coordinate with housekeeping and other departments to ensure a seamless stay.

This role rewards professional, courteous service, clear communication, accurate cash handling, and the ability to manage multiple requests.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel/front desk/customer service experience preferred.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to work flexible hours, including nights, weekends, and holidays, as needed.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and elevate concerns to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
• Promote hotel services, amenities, and relevant guest opportunities.
• Follow cash-handling, security, privacy, and hotel operating procedures.
• Monitor the lobby and front desk area to maintain a welcoming and organized environment.
• Complete assigned shift responsibilities and maintain effective communication during handoffs.
• Perform other duties as assigned.

Skills

Verbal and written communication

Basic computer skills

Cash handling

Professional demeanor

Education

High school diploma or equivalent

Tools

Property Management Systems (PMS)

POS systems

Microsoft Office

Job description

Hotel Equities is seeking a friendly Guest Services Representative to join our team in Rancho Santa Fe, CA. You will welcome guests, assist with arrivals and departures, process reservations and payments, and coordinate with housekeeping and other departments to ensure a seamless stay.

This role rewards professional, courteous service, clear communication, accurate cash handling, and the ability to manage multiple requests.