Suburban Extended Stay Wilmington - Front Desk Agent

Aimbridge Hospitality; Wilmington (NC); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality seeks a Front Desk Agent for Suburban Extended Stay Wilmington. You will be the face of the hotel, handling guest check-ins, reservations, and requests with a welcoming demeanor.

Requirements include a high school diploma or equivalent and familiarity with hotel management software and Microsoft Office. Benefits after a waiting period include Daily Pay, health coverage, disability income, life insurance, PTO, EAP, and 401k.

Qualifications

• High school diploma or equivalent required or preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Guest Service: deliver warm, top-tier service to guests.
• Communication: convey messages clearly and confidently with guests and team.
• Quick-Thinking Problem Solver: address issues promptly to ensure guest satisfaction.
• Multitasking Marvel: manage reservations, check-ins/outs, and financial details efficiently.

Skills

Guest Service

Communication

Problem-Solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Suburban Extended Stay Wilmington - Front Desk Agent Aimbridge Hospitality

Job Type Regular

Description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
The Suburban Extended Stay® of Wilmington hotel near the University of North Carolina at Wilmington offers a simple, pleasant and affordable solution to longer-term housing needs. Conveniently located off Eastwood Road, our extended stay Wilmington hotel gives easy access to other local sites, activities and attractions, including the Wilmington International Airport, Wrightsville Beach Museum of History, Cape Fear Museum of History and Science, Fort Fisher State Historic Site and North Carolina Aquarium, Poplar Grove Plantation, World War II Battleship USS North Carolina. This hotel will meet your needs with hassle‑free registration and a safe, clean place to stay at an affordable price. Amenities include, Free WiF, Seasonal outdoor pool, Guest laundry facilities, Picnic area with BBQ grills and tables. Our pet-friendly guest rooms feature standard amenities, along with kitchenettes that come with microwaves, refrigerators, coffee makers, two-burner cooktops, cooking utensils, cookware and dishes.

Suburban Extended Stay Wilmington - Front Desk Agent Aimbridge Hospitality