Front Desk Agent

Ideal Hospitality; Wilmington (NC); Hybrid; USD 23,000 - 29,000; Full time

Benefits offered by this job

Healthcare Benefits

Paid Time Off (PTO)

Holiday Pay

Employee of the Month Bonus

Sign-On Bonus

On-Demand Pay Access

Hotel Brand Employee Discounts

Job summary

Holiday Inn Express Wilmington Medical District is seeking a Front Desk Agent to welcome guests, handle check-in/check-out, and assist with reservations and inquiries. You will coordinate with housekeeping and maintenance to ensure a seamless guest experience, while maintaining accurate records and delivering professional service.

This on-site role emphasizes friendly communication, reliability, and a calm, responsive approach to guest needs in a busy hotel lobby environment.

Qualifications

• Friendly and professional communication demonstrated in guest interactions.
• Strong customer service and problem-solving abilities.
• Ability to multitask in a fast-paced hotel lobby environment.
• Basic computer and phone skills for reservations and greetings.
• Polished phone etiquette and guest communication.
• Attention to detail and reliable guest record handling.
• Previous hotel or customer service experience is a plus, but not required.

Responsibilities

• Welcome guests and assist with check-in/check-out.
• Process payments and manage guest accounts.
• Book, modify, and cancel reservations.
• Answer guest questions and provide information about hotel amenities and local attractions.
• Respond to guest requests and resolve issues professionally and promptly.
• Maintain accurate guest records and reservation information.
• Answer phones and respond to emails as needed.
• Collaborate with housekeeping and maintenance to ensure guest satisfaction.
• Follow hotel safety, security, and privacy procedures.

Skills

Friendly communication

Customer service

Multitasking

Basic computer skills

Phone etiquette

Attention to detail

Reliability

Job description

Description

As a Front Desk Agent at Holiday Inn Express - Wilmington Medical District, you’ll be the first friendly face our guests see. In this role, you’ll help create a welcoming experience by assisting guests with check-in/check-out, answering questions, managing reservations, and resolving concerns with professionalism and care.

Why Join Us?

• Healthcare Benefits
• Paid Time Off (PTO)
• Holiday Pay
• Employee of the Month Bonus
• Sign-On Bonus
• On-Demand Pay Access (access to earned wages before payday)
• Hotel Brand Employee Discounts

Responsibilities

• Welcome guests and assist with check-in and check-out
• Process payments and manage guest accounts
• Book, modify, and cancel reservations
• Answer guest questions and provide information about hotel amenities and local attractions
• Respond to guest requests and resolve issues in a timely, professional manner
• Maintain accurate guest records and reservation information
• Answer phones and respond to emails as needed
• Work closely with housekeeping and maintenance to ensure guest satisfaction
• Follow hotel safety, security, and privacy procedures

Qualifications

• Must be 18 years of age or older
• Friendly and professional communication skills
• Strong customer service and problem-solving abilities
• Ability to multitask in a fast-paced environment
• Basic computer and phone skills
• Attention to detail and reliability
• Previous hotel or customer service experience is a plus, but not required

Join our team and help create memorable guest experiences every day!