Front Desk Guest Experience Specialist

Navy Exchange Service Command; Williamsburg (VA); On-site; USD 19,000 - 27,000; Full time

Job summary

NAVY GATEWAY INNS & SUITES in Williamsburg, VA is seeking a Guest Service Representative I to serve as the first contact for guests, manage front desk duties, process reservations, and ensure a smooth, secure guest experience across all stages of a stay.

The role emphasizes professional communication, accurate transactions, and adherence to SOPs, with responsibilities spanning check-in/out, payments, and guest inquiries while maintaining high guest satisfaction and brand standards.

Qualifications

• GENERAL EXPERIENCE - One (1) year of general office clerical experience.
• SPECIALIZED EXPERIENCE - One (1) year progressively responsible experience related to the position to be filled.
• OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE - Study completed in a college/university or junior college above the high school level may be substituted on the basis of one-half academic year of study for six (6) months of experience.

Responsibilities

• Serve as the first point of contact with guests and handle all stages of guests stay.
• Manage front desk operations, lobby appearance, and guest service related office operations.
• Answer questions concerning lodging facilities, amenities and local attractions.
• Process reservations, check-ins/check-outs, payments, and provide receipts.
• Utilize the Property Management System (PMS) to access guest information and modify reservations.
• Balance shift transactions, manage keys, and maintain security and privacy of guests.

Job description

NAVY GATEWAY INNS & SUITES in Williamsburg, VA is seeking a Guest Service Representative I to serve as the first contact for guests, manage front desk duties, process reservations, and ensure a smooth, secure guest experience across all stages of a stay.

The role emphasizes professional communication, accurate transactions, and adherence to SOPs, with responsibilities spanning check-in/out, payments, and guest inquiries while maintaining high guest satisfaction and brand standards.