Guest Experience Associate — Front Desk (Hotel)

SHRI HARI INCORPORATED; Latham (NY); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Employee discounts

Free uniforms

Opportunity for advancement

Paid time off

Parental leave

Job summary

The Hampton Inn & Suites Albany Airport is seeking a courteous Front Desk Associate to join our hospitality team in Latham, NY. You will greet guests, manage reservations, handle check-ins/outs, and provide information on room types, rates, amenities, and local attractions.

The ideal candidate has strong customer service passion, excellent communication, and thrives in a fast-paced environment. Hotel or hospitality experience is required. Apply to join a team committed to guest satisfaction.

Qualifications

• Experience as a hotel front desk associate or similar role preferred.
• Experience with hotel reservations software preferred.
• Customer service attitude.
• Excellent communication and organizational skills.
• High school diploma or equivalent verbal, written and administrative skills.

Responsibilities

• Provide the highest quality of service to the customer at all times.
• Promptly and effectively deal with guest complaints and requests.
• Check guests in and out efficiently and in a friendly manner.
• Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by the Company.
• Handle guest mail and messages per established procedures.
• Be very knowledgeable of Rewards program and promotions.
• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette.
• Block rooms and handle special requests.
• Monitor room availability.
• Handle safe deposits by guests per established procedures.
• Keep lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures.
• Offer and properly handle requests for wake up calls.
• Know how to clean guest rooms to standards.
• Clean lobby, meeting room, vending room, breakfast room, and back-office area.
• Open and close shift; make cash drops.
• Ensure all credit cards, cash, and change fund are balanced throughout each shift.
• Inform management of any guest or systems related complaints or problems.
• Communicate with incoming staff and management by logging pertinent information.
• Keep maintenance informed of all maintenance needs.
• Pass on guest lost and found inquiries to management or supervisors.
• Assist in marketing effort by completing Company Tracking.
• Must wear proper uniform at all times in accordance with the Standards of Appearance.
• Have a thorough knowledge of emergency procedures.
• Practice safety standards at all times.
• Employee must adhere to all work rules, procedures, and policies established by the Company including, but not limited to, those contained in the employee handbook.

Skills

Customer service

Communication

Organizational skills

Hospitality experience

Education

High school diploma or equivalent

Tools

Hotel reservations software

Job description

The Hampton Inn & Suites Albany Airport is seeking a courteous Front Desk Associate to join our hospitality team in Latham, NY. You will greet guests, manage reservations, handle check-ins/outs, and provide information on room types, rates, amenities, and local attractions.

The ideal candidate has strong customer service passion, excellent communication, and thrives in a fast-paced environment. Hotel or hospitality experience is required. Apply to join a team committed to guest satisfaction.