Front Desk & Guest Experience Specialist

Mission Oaks Memory Care; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Mission Oaks Memory Care seeks a receptionist to greet clients and visitors, screen entrants, and direct them to the right contacts. The role provides clerical support, answers phones, and maintains confidentiality around medical information.

The ideal candidate will have a high school diploma or GED, proficiency with Microsoft Office, and the ability to work independently while presenting a professional appearance in a calm, courteous manner.

Qualifications

• Ability to deal professionally, courteously, and efficiently with the public and to remain calm under stress.
• Good oral and written communications skills.
• Good organizational skills.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Knowledge of all confidentiality requirements regarding medical clients and strict maintenance of proper confidentiality on all such information.
• Proficient in Microsoft Office; Ability to work independently. Must project a professional presence and appearance.

Responsibilities

• Greets clients, visitors, and guests; determines the purpose of each visit and directs or escorts to the appropriate location.
• Screens all individuals entering the facility and exercises good judgement in granting entrance.
• Interacts with residents or residents’ representatives and directs them to appropriate individuals.
• Investigates complaints and directs complaints to appropriate departments or individuals.
• Receives mail, documents, packages, and courier deliveries; routes deliveries to appropriate departments.
• Takes messages, answers phones, screens calls, and schedules appointments.
• Performs administrative and clerical support tasks.
• Maintains a professional appearance and demeanor to positively represent the facility.

Skills

Communication skills

Customer service

Organizational skills

Confidentiality

Independent work

Professional appearance

Education

High school diploma or GED

AS degree in office administration

Keyboarding

Office equipment knowledge

Tools

Microsoft Office

Job description

Mission Oaks Memory Care seeks a receptionist to greet clients and visitors, screen entrants, and direct them to the right contacts. The role provides clerical support, answers phones, and maintains confidentiality around medical information.

The ideal candidate will have a high school diploma or GED, proficiency with Microsoft Office, and the ability to work independently while presenting a professional appearance in a calm, courteous manner.