Front Desk Guest Experience Specialist

Socket.dev; Arlington (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

B. F. Saul Company Hospitality Group is seeking a guest services professional in Arlington, VA to handle check-ins/outs, reservations, and guest requests with a friendly, professional approach. The role emphasizes superior service, hotel knowledge, and teamwork across departments.

Flexibility to work weekends and holidays is required, with opportunities for up-selling and contributing to guest satisfaction while abiding by high standards of quality.

Qualifications

• High school diploma or GED required.
• 1+ years guest service experience in a hospitality setting preferred.
• Excellent verbal communication and customer service skills.
• Ability to lift, push and pull up to 75 pounds occasionally.

Responsibilities

• Process check-ins and check-outs, verify billing, create reservations, and process special requests.
• Assist guests with reservations and local information, hours of operation, and hotel services.
• Upsell rooms and amenities to maximize revenue while following company procedures.
• Maintain a clean, safe work area and adhere to cost controls and safety policies.

Skills

Verbal communication

Attention to detail

Customer focus

Education

High school diploma or GED

Job description

B. F. Saul Company Hospitality Group is seeking a guest services professional in Arlington, VA to handle check-ins/outs, reservations, and guest requests with a friendly, professional approach. The role emphasizes superior service, hotel knowledge, and teamwork across departments.

Flexibility to work weekends and holidays is required, with opportunities for up-selling and contributing to guest satisfaction while abiding by high standards of quality.