Guest Service Agent | Flexible Shifts, Bonus & Perks

Drury Hotels Company, LLC; Greensboro (NC); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Mentorship

Cross-training

Development plans

Management training

Newsweek America's Greatest Workplaces

Job summary

Drury Hotels Company, LLC invites you to join our Greensboro team as a hotel front desk associate. You will greet guests, check them in and out, and promote our programs while delivering a warm, efficient, and welcoming service experience.

You will contribute to guest satisfaction through courteous interactions, accurate records, and a proactive, friendly attitude. This role supports breakfast and Kickback service, helping maintain Drury’s high hospitality standards.

Responsibilities

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

Job description

Drury Hotels Company, LLC invites you to join our Greensboro team as a hotel front desk associate. You will greet guests, check them in and out, and promote our programs while delivering a warm, efficient, and welcoming service experience.

You will contribute to guest satisfaction through courteous interactions, accurate records, and a proactive, friendly attitude. This role supports breakfast and Kickback service, helping maintain Drury’s high hospitality standards.