Front Desk Guest Experience Specialist

Holiday Inn Express-Orangeburg; South Carolina; On-site; USD 17,000 - 22,000; Full time

Job summary

Holiday Inn Express-Orangeburg is seeking a front desk professional to greet guests, manage check-in/check-out, handle reservations, and address guest questions with a focus on exceptional service. You will coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction throughout each stay.

The role requires excellent communication, multitasking, and a positive, professional appearance, with flexibility to work weekends and holidays in a fast-paced hospitality

Qualifications

• Excellent customer service and communication abilities.
• Strong interpersonal and problem-solving skills.
• Ability to multitask in a fast-paced hospitality environment.
• Basic computer skills and familiarity with hotel reservation systems.
• Professional appearance and positive attitude.
• Strong attention to detail and organizational skills.
• Ability to work flexible schedules, including weekends and holidays.

Responsibilities

• Welcome and greet guests in a friendly, professional, and courteous manner.
• Perform guest check-in and check-out procedures efficiently and accurately.
• Manage room reservations, cancellations, and modifications.
• Answer incoming telephone calls and respond to guest inquiries.
• Provide information about hotel amenities, services, policies, and local attractions.
• Handle guest complaints and resolve concerns promptly to maintain guest satisfaction.
• Process payments, manage cash transactions, and maintain accurate billing records.
• Communicate with housekeeping and maintenance regarding room availability and guest requests.
• Maintain accurate guest information and protect confidential records.
• Follow IHG brand standards, hotel policies, and customer service expectations.
• Maintain a clean, organized, and professional front desk area.
• Promote guest loyalty and encourage positive guest experiences.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Computer skills

Professional appearance

Flexible schedule

Job description

Holiday Inn Express-Orangeburg is seeking a front desk professional to greet guests, manage check-in/check-out, handle reservations, and address guest questions with a focus on exceptional service. You will coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction throughout each stay.

The role requires excellent communication, multitasking, and a positive, professional appearance, with flexibility to work weekends and holidays in a fast-paced hospitality