Front Desk & Guest Experience Specialist

LBA Hospitality; San Antonio (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

LBA Hospitality seeks a guest-focused front desk associate to greet guests, register rooms, and maintain privacy while delivering friendly, professional service. You will promote hotel amenities and handle requests to ensure memorable stays at the property in San Antonio.

The role requires a willingness to upsell, coordinate with housekeeping, and contribute to repeat business through proactive service and accurate record-keeping. Physical ability to stand and assist guests is expected.

Qualifications

• High school diploma or equivalent required.
• Experience in service, sales, telesales or guest relations preferred.
• Strong written and spoken English; professional communication skills are essential.

Responsibilities

• Greet and register guests, assign rooms, protect guest privacy, and accommodate special requests.
• Promote hotel services and amenities to enhance guest satisfaction and revenue.
• Encourage future bookings and provide recommendations for brand-type products.
• Identify potential sales leads from guest interactions and relay to management.
• Coordinate with housekeeping and other departments to fulfill guest needs.

Skills

Guest relations

Sales experience

Communication skills

Education

High school diploma or equivalent

Job description

LBA Hospitality seeks a guest-focused front desk associate to greet guests, register rooms, and maintain privacy while delivering friendly, professional service. You will promote hotel amenities and handle requests to ensure memorable stays at the property in San Antonio.

The role requires a willingness to upsell, coordinate with housekeeping, and contribute to repeat business through proactive service and accurate record-keeping. Physical ability to stand and assist guests is expected.