Front Desk Guest Experience Specialist

Themollypitcher; Red Bank (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

The Molly Pitcher Inn seeks a dedicated Front Desk Associate to assist the Front Office Manager and Supervisors in daily operations. You will greet guests, check them in/out, issue keys, handle billing questions, and coordinate with bell staff, housekeeping and maintenance to ensure guest satisfaction.

You will maintain a warm, professional demeanor, manage arrivals, honor guest requests when possible, and serve as a central information source for hotel events, dining, and local recommendations.

Qualifications

• Superior interpersonal and communication skills required.
• Must be willing and able to work flexible hours including opening/closing shifts as well as holidays.
• Roles requires mobility and ability to sit, stand, and lift up to 50 pounds, push/pull carts weighing up to 100 pounds.

Responsibilities

• Ensure the best first impression of the hotel for all guests and visitors in a warm, professional, and respectful manner.
• Ensure exceptional guest service at the Front Desk at all times.
• Maintain a friendly, cheerful and courteous demeanor at all times.
• Review arrivals during the shift and honor requests as much as possible.
• Perform hotel check-ins and check-outs.
• Assign guest rooms and issue guest keys.
• Process guest payments and assist with billing questions.
• Coordinate with bellmen, housekeeping, and engineering staff to ensure guest satisfaction.
• Act as a central information source for all hotel, event and dining guests.
• Use proper telephone and reservation etiquette including describing the hotel, proper rate quotation and capturing reservations.
• Review the Group Resume and ensure routing, comments, and room assignments are correct and accurate.
• Adhere to all safety policies and procedures.
• Perform additional duties as requested by the Front Office Manager.

Skills

Interpersonal skills

Communication skills

Job description

The Molly Pitcher Inn seeks a dedicated Front Desk Associate to assist the Front Office Manager and Supervisors in daily operations. You will greet guests, check them in/out, issue keys, handle billing questions, and coordinate with bell staff, housekeeping and maintenance to ensure guest satisfaction.

You will maintain a warm, professional demeanor, manage arrivals, honor guest requests when possible, and serve as a central information source for hotel events, dining, and local recommendations.