Front Desk & Guest Experience Specialist

The Mint Gaming Hall; Franklin (KY); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Fully paid Life Insurance

401K with Company Match

FSA/HSA

Weekly pay

Ability to earn bonuses

Job summary

The Mint Gaming Hall is seeking a Front Desk Agent to enhance guest experience with knowledgeable, professional service. You will check guests in/out, issue room keys, handle reservations and payments, and assist with loyalty programs.

Strong problem-solving and communication skills are essential to address guest needs and maintain high satisfaction. Responsibilities include coordinating with housekeeping, managing inquiries, and ensuring a safe, clean front desk environment while delivering BIG

Qualifications

• High school diploma or GED preferred.
• Must be 18 years of age or older and pass background checks.
• Ability to work day, swing, late-night, weekend, and holiday shifts.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Answer phones and assist guests and team members.
• Verify guest payments and manage reservations.
• Keep guest records, room statuses, and accounts up to date.
• Maintain a clean, safe, and professional work area.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

High school diploma or GED

Tools

Computer systems

Job description

The Mint Gaming Hall is seeking a Front Desk Agent to enhance guest experience with knowledgeable, professional service. You will check guests in/out, issue room keys, handle reservations and payments, and assist with loyalty programs.

Strong problem-solving and communication skills are essential to address guest needs and maintain high satisfaction. Responsibilities include coordinating with housekeeping, managing inquiries, and ensuring a safe, clean front desk environment while delivering BIG