Front Desk & Guest Experience Coordinator

Atria Senior Living, Inc.; Durham (NC); Hybrid; USD 32,000 - 36,000; Full time

Job summary

Atria Senior Living, Inc. in Durham, NC is seeking a friendly, detail-oriented receptionist/clerical associate to greet residents and visitors, answer calls, route inquiries, and manage messages.

The role supports daily operations by coordinating guestroom bookings, mail distribution, and office supplies. The successful candidate will have a high school diploma or GED, basic math, CPR/First Aid where required, and the ability to communicate clearly in one-on-one and small group settings.

Qualifications

• Ability to read and comprehend simple instructions, short correspondence and memos.
• Able to write simple correspondence.
• Able to effectively present information in one-on-one and small group situations to customers and employees.
• Basic arithmetic skills (add/subtract, multiply/divide).

Responsibilities

• Answers incoming telephone calls in a cheerful and marketing oriented way, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Retrieves messages from voice mail and forwards to appropriate personnel.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Answers general questions about the community and provides callers with address, directions, and other information and refers other specific questions to appropriate staff.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Coordinates guestroom reservations.
• Maintains current list of residents who are hospitalized.
• Updates appointment calendars, including transportation and beauty calendars, as directed.
• Receives, sorts, and routes mail, and maintains and routes publications.
• Distributes written communication, accepts and signs for deliveries (mail, prescriptions, etc.).
• Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Performs other clerical duties as needed, such as filing, photocopying, and collating.
• Orders, receives, and maintains office supplies.
• Collects rent checks from residents and family members and provides needed information to bookkeeping for billing.
• Collects money for store purchases and meal tickets, etc.
• May drive company vehicle from community to social and other various destinations (only if required by community).
• May perform other duties as assigned.

Job description

Atria Senior Living, Inc. in Durham, NC is seeking a friendly, detail-oriented receptionist/clerical associate to greet residents and visitors, answer calls, route inquiries, and manage messages.

The role supports daily operations by coordinating guestroom bookings, mail distribution, and office supplies. The successful candidate will have a high school diploma or GED, basic math, CPR/First Aid where required, and the ability to communicate clearly in one-on-one and small group settings.