Senior Front Desk Coordinator (2nd shift), The American Club

Sterling Kohler; Northern (KY); Hybrid; USD 29,000 - 44,000; Full time

Benefits offered by this job

Health, vision, dental

401(k) with company matching

Job summary

The American Club in Kohler, WI is seeking a Senior Front Desk Coordinator (2nd shift) to lead the guest services team across registration, cashiering, reservations, and information services. You will ensure smooth front desk operations, train staff, and drive guest satisfaction during the 2:00 pm–10:00 pm shifts.

Requirements include a Bachelor’s or 4+ years in customer service with 3+ years supervisory experience and knowledge of Night Audit processes.

Qualifications

• Bachelor’s Degree in Hospitality, Business Management or related field preferred or a minimum of 4 years customer service or guest service experience required.
• A minimum of 3 years supervisory experience preferred.
• Firm understanding of Night Audit processes.

Responsibilities

• Register guests in and out of applicable software system(s).
• Provide guests with information on the venue and resort.
• Knowledgeable about property and surrounding area, local attractions and shopping services.
• Ensure that standards are met through service observations team.
• Provide leadership and resolution to all escalated guest or member concerns.
• Provide oversight to ensure timely response to special requests; inform teams or departments as appropriate.
• Awareness of daily/weekly functions.
• Maintain inventory of guest literature and other supplies.
• Monitor our incoming and in-house VIP guests. Collect and provide personalized experience details of VIP guests to other outlets.
• Ability to assist with concierge team, including acting as a liaison between front desk and guest services team and update the front desk on concierge best practices and knowledge.
• Assist with guest follow up and recovery, including both negative and positive feedback received via social media, guest surveys, and MOD calls.

Skills

Customer service

Supervisory experience

Night Audit processes

Education

Bachelor’s Degree in Hospitality, Business Management or related field

Job description

Senior Front Desk Coordinator (2nd shift), The American Club

Work Mode:Onsite

Location: Kohler, WI

Opportunity

Join our guest services team—the heartbeat of our business and the warmth our guests remember long after their stay.

Oversee, lead, train and provide prompt, courteous and professional guest service in the functions of registration, guest departure, cashiering, reservations and information at assigned location. Maintain the smooth operation of each shift at the front desk and initiate programs and policies to ensure guest patronage.

Specific Responsibilities

• Register guests in and out of applicable software system(s).
• Provide guests with information on the venue and resort.
• Knowledgeable about property and surrounding area, local attractions and shopping services.
• Ensure that standards are met through service observations team.
• Provide leadership and resolution to all escalated guest or member concerns.
• Provide oversight to ensure timely response to special requests; inform teams or departments as appropriate.
• Awareness of daily/weekly functions.
• Maintain inventory of guest literature and other supplies.
• Monitor our incoming and in-house VIP guests. Collect and provide personalized experience details of VIP guests to other outlets.
• Ability to assist with concierge team, including acting as a liaison between front desk and guest services team and update the front desk on concierge best practices and knowledge.
• Assist with guest follow up and recovery, including both negative and positive feedback received via social media, guest surveys, and MOD calls.

This is a Full-Time position working Weekdays & Weekends with shifts between 2:00 pm and 10:00 pm.

Skills/Requirements

• Bachelor’s Degree in Hospitality, Business Management or related field preferred or a minimum of 4 years customer service or guest service experience required.
• A minimum of 3 years supervisory experience preferred.
• Firm understanding of Night Audit processes.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The hourly range for this position is $21.30 - $31.90. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen.So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.We invite you to learn more about our culture and company at www.kohlercompany.com.

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran.If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [e-mail] Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and EEO is the Law Supplement.