Front Desk Associate II — Guest Services

Kohler Hospitality; Kohler (WI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

401(k) with company matching

Job summary

Kohler Co. is seeking a friendly Reception Desk Clerk II to greet members and guests, manage registrations, and support daily operations at The Serve in Kohler, WI. This on-site role requires strong customer service, reliable computer skills, and the ability to handle inquiries with courtesy.

Hours include weekends and weekdays, 6:00 am–9:00 pm, with CPR/AED certification encouraged. Training will cover safety procedures, billing SOPs, and cross-training for facility roles.

Qualifications

• 1–2 years of reception desk experience.
• Must be 18 years of age to sell alcohol.
• CPR and AED training can be completed on site shortly after employment.

Responsibilities

• Greet members and guests by name and register usage in the computer.
• Monitor and control access to all areas of The Serve.
• Direct members and guests to appropriate areas and answer inquiries.
• Distribute keys to lockers and ensure accountability of keys and IDs.
• Maintain knowledge of The Serve policies and programs and provide explanations.

Skills

Outgoing personality

Customer service

Communication

Telephone skills

Computer proficiency

Organizational skills

Job description

Kohler Co. is seeking a friendly Reception Desk Clerk II to greet members and guests, manage registrations, and support daily operations at The Serve in Kohler, WI. This on-site role requires strong customer service, reliable computer skills, and the ability to handle inquiries with courtesy.

Hours include weekends and weekdays, 6:00 am–9:00 pm, with CPR/AED certification encouraged. Training will cover safety procedures, billing SOPs, and cross-training for facility roles.