Front Office Leader: Guest Experience & Team Growth

Crowne Plaza North Augusta; North Augusta (SC); On-site; USD 48,000 - 60,000; Full time

Job summary

Crowne Plaza North Augusta is seeking an experienced Front Office Manager to lead our Front Office team and uphold exceptional guest experiences. The role emphasizes hands-on leadership, structured training, and accountability aligned with IHG standards in a full-service hotel environment.

The ideal candidate will drive guest-service excellence, coach staff, and ensure smooth front desk operations, with strong emphasis on OPERA and OPERA Cloud proficiency within a supportive leadership framework.

Qualifications

• 3–5 years of Front Office leadership experience in a hotel environment preferred.
• Strong working knowledge of OPERA and OPERA Cloud.
• Experience training, coaching, and developing employees.

Responsibilities

• Manage daily Front Office operations, including Front Desk and Night Audit coverage.
• Provide visible, hands-on leadership and support during peak periods.
• Ensure accurate check-in/check-out procedures, payment processing, room assignments, guest accounts, and room inventory.
• Lead onboarding, training, coaching, and development for staff on OPERA systems.

Skills

Front Office leadership

OPERA / OPERA Cloud experience

Communication

Training & coaching

Scheduling

Problem solving

Tools

OPERA

OPERA Cloud

Job description

Crowne Plaza North Augusta is seeking an experienced Front Office Manager to lead our Front Office team and uphold exceptional guest experiences. The role emphasizes hands-on leadership, structured training, and accountability aligned with IHG standards in a full-service hotel environment.

The ideal candidate will drive guest-service excellence, coach staff, and ensure smooth front desk operations, with strong emphasis on OPERA and OPERA Cloud proficiency within a supportive leadership framework.