Front Office Manager: Lead Team, Elevate Guest Experience

StepStone-Hospitality-Inc; North Augusta (SC); On-site; USD 55,000 - 75,000; Full time

Job summary

Crowne Plaza North Augusta is seeking an experienced, hands-on Front Office Manager to lead our Front Office team and help create an exceptional experience for both our guests and employees.

This role rewards operational presence, training, structure, and accountability, with a focus on consistent guest service, strong communication, and adherence to IHG and Crowne Plaza standards. The Manager will oversee Front Desk and Night Audit and collaborate with other hotel leaders to drive performance.

Qualifications

• 3–5 years of progressive Front Office leadership experience in a hotel environment.
• Strong working knowledge of OPERA; OPERA Cloud experience strongly preferred.
• Experience training, coaching, and developing employees.
• Ability to lead Front Office teams and manage schedules and labor.
• Excellent communication, organizational, and problem-solving skills.
• Familiarity with brand standards and guest-service expectations.

Responsibilities

• Manage daily Front Office operations, including Front Desk and Night Audit coverage.
• Provide visible, hands-on leadership and support during peak periods.
• Ensure accurate check-in/check-out procedures, payment processing, room assignments, guest accounts, and room inventory.
• Coordinate with Housekeeping, Sales, Revenue Management, Engineering, and other departments.
• Lead onboarding, training, coaching, and development for staff on OPERA and related systems.
• Respond to escalated guest concerns and follow service recovery procedures.
• Prepare schedules based on occupancy and manage labor and staffing levels.
• Participate in leadership meetings and property-wide operational initiatives.

Skills

Front Office leadership

Hotel operations knowledge

Guest service mindset

Leadership presence on floor

Tools

OPERA

OPERA Cloud

IHG systems

Job description

Crowne Plaza North Augusta is seeking an experienced, hands-on Front Office Manager to lead our Front Office team and help create an exceptional experience for both our guests and employees.

This role rewards operational presence, training, structure, and accountability, with a focus on consistent guest service, strong communication, and adherence to IHG and Crowne Plaza standards. The Manager will oversee Front Desk and Night Audit and collaborate with other hotel leaders to drive performance.