Front Desk Guest Experience Specialist

Holiday Inn Express New York City - Chelsea; New York (NY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Travel Discounts

Employee Assistance and Wellness Program

Job summary

Holiday Inn Express New York City - Chelsea is seeking a Guest Service Agent to provide friendly service to guests. Responsibilities include greeting and registering guests, handling payments, and addressing guest requests and complaints.

The ideal candidate should have a high school diploma, prior customer service experience, and knowledge of PMS systems. The role offers competitive wages, health insurance, and various employee benefits.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist them with their needs.
• Register and assign guests to hotel rooms.
• Respond to guest requests and resolve complaints.
• Perform bookkeeping activities, such as balancing accounts.

Skills

Customer service

PMS systems

Education

High School diploma or equivalent

Job description

Holiday Inn Express New York City - Chelsea is seeking a Guest Service Agent to provide friendly service to guests. Responsibilities include greeting and registering guests, handling payments, and addressing guest requests and complaints.

The ideal candidate should have a high school diploma, prior customer service experience, and knowledge of PMS systems. The role offers competitive wages, health insurance, and various employee benefits.