Front Desk & Guest Experience Specialist

Fairmont; New Orleans (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Fairmont New Orleans seeks a Front Desk Agent/Royal Service Agent to welcome guests, process registrations, and coordinate guest services in a luxury setting. You will manage check-ins/check-outs, communicate hotel offerings, and support guest relations to ensure an exceptional stay.

Proficiency in English, a professional appearance, and teamwork are essential. Experience in high-end hospitality and Opera PMS is preferred; bilingual skills are a plus.

Qualifications

• High school diploma or equivalent required.
• Experience in luxury hospitality preferred.
• Proficient in Opera PMS and basic MS Office.
• Fluent English; second language is a plus.

Responsibilities

• Process guest registrations, check-ins, and check-outs courteously.
• Coordinate room billing and settlements.
• Block and assign rooms in PMS; communicate requests.
• Inform guests about hotel services, outlets, and promotions.
• Maintain knowledge of room types, rates, and packages.
• Monitor daily house count and VIPs; provide reports as needed.
• Assist other Front Office teams to ensure a seamless guest experience.
• Handle Royal Service duties and ensure timely guest communications.
• Respond to guest requests promptly across channels and document actions.

Skills

English fluency

Customer service

Communication

Teamwork

Education

High school diploma

Hospitality certificate

Tools

Opera PMS

MS Office

PBX/telephone switchboard

Job description

Fairmont New Orleans seeks a Front Desk Agent/Royal Service Agent to welcome guests, process registrations, and coordinate guest services in a luxury setting. You will manage check-ins/check-outs, communicate hotel offerings, and support guest relations to ensure an exceptional stay.

Proficiency in English, a professional appearance, and teamwork are essential. Experience in high-end hospitality and Opera PMS is preferred; bilingual skills are a plus.