Front Desk Guest Experience Specialist

Concord Hospitality Enterprises; Moon Township (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical/dental/vision plans

401K options

Tuition assistance

Discounted room rates

Training & development opportunities

Job summary

A prominent hotel management company in Moon Township is seeking a Front Desk Clerk. This role involves providing exceptional guest service, managing guest inquiries, and ensuring a high standard of hospitality. The ideal candidate thrives in a fast-paced environment, has excellent communication skills, and values a positive team culture. Comprehensive benefits are offered to full-time associates, including health insurance, retirement options, and career advancement opportunities.

Qualifications

• Passion for serving others and interacting with guests.
• Ability to deal with guest concerns efficiently.
• Must respect guest privacy and professionalism.

Responsibilities

• Assist guests courteously and efficiently.
• Maintain high levels of hospitality.
• Deal promptly with guest issues.
• Manage guest mail and messages.
• Communicate guest feedback to management.
• Respond quickly to incoming requests.

Skills

Customer service

Communication

Problem-solving

Cash handling

Knowledge of hotel safety procedures

Job description

A prominent hotel management company in Moon Township is seeking a Front Desk Clerk. This role involves providing exceptional guest service, managing guest inquiries, and ensuring a high standard of hospitality. The ideal candidate thrives in a fast-paced environment, has excellent communication skills, and values a positive team culture. Comprehensive benefits are offered to full-time associates, including health insurance, retirement options, and career advancement opportunities.