Front Desk Guest Experience Specialist

Hilton Garden Inn Miami Airport West; Miami (FL); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Healthcare Insurance (Medical, Dental,

Vision

401(k) Plan

STD & LTD

Life Insurance

Wellness Program

Vacation/Paid Time Off

Tuition Assistance

Discounted Hotel Room Rates

Community Service Program

Job summary

Hilton Garden Inn Miami Airport West is seeking a friendly front desk agent to welcome guests and provide outstanding service. You will register guests, handle check-in/check-out, promote hotel amenities, and coordinate with other departments to ensure guest satisfaction.

Bilingual in Spanish is a plus; willingness to work varied shifts including nights and weekends is required. Training and opportunities for career growth available.

Qualifications

• High school graduate or GED completion.
• Ability to communicate effectively and clearly.
• Demonstrate good computer skills.
• Accurately handle cash and post charges.
• Hotel experience preferred but not mandatory, some customer service background required.
• Ability to speak Spanish is a plus.
• Must be willing and capable of passing Alcohol Compliance Certification during the first three months of employment.
• Requires the ability to work varied shifts, including nights, weekends and holidays.
• Time management skills.
• Ability to communicate effectively with the public and other employees.

Responsibilities

• Register guests and assign rooms.
• Conduct check-out processes.
• Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
• Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction.
• Respond to phone calls, and retrieve guest mail, faxes and packages.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Skills

Effective communication

Computer skills

Cash handling

Time management

Spanish a plus

Customer service

Education

High school diploma or GED

Job description

Hilton Garden Inn Miami Airport West is seeking a friendly front desk agent to welcome guests and provide outstanding service. You will register guests, handle check-in/check-out, promote hotel amenities, and coordinate with other departments to ensure guest satisfaction.

Bilingual in Spanish is a plus; willingness to work varied shifts including nights and weekends is required. Training and opportunities for career growth available.