Guest Experience Lead — Front Desk

Remington Hospitality; Tampa (FL); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Hilton Tampa Airport Westshore is seeking a Front Desk Supervisor to lead front desk operations in a fast-paced hotel setting. You will supervise and train front desk agents and shift leaders, manage staffing levels, and ensure smooth guest check-in/out experiences.

Responsibilities include operating the MICROS system, coordinating with Housekeeping and Engineering, and delivering impeccable guest service. This role requires flexibility for nights, weekends, and holidays.

Qualifications

• Ability to calmly work with high demand and/or upset guests.
• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Responsabilités

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Connaissances

Staff management

Outils

MICROS system

Description du poste

Hilton Tampa Airport Westshore is seeking a Front Desk Supervisor to lead front desk operations in a fast-paced hotel setting. You will supervise and train front desk agents and shift leaders, manage staffing levels, and ensure smooth guest check-in/out experiences.

Responsibilities include operating the MICROS system, coordinating with Housekeeping and Engineering, and delivering impeccable guest service. This role requires flexibility for nights, weekends, and holidays.