Guest Experience Front Desk Specialist

The St Joe Company; Panama City (FL); On-site; USD 32,000 - 38,000; Full time

Job summary

Hilton Garden Inn Panama City Beach Airport is hiring a Front Desk Agent to check guests in and out and ensure a welcoming experience at the hotel. You will greet guests, answer questions, and provide information on rooms, rates, and amenities.

Responsibilities include handling check-in/check-out, processing payments, updating guest records, and upselling available facilities and services while coordinating with housekeeping to prepare rooms for guests.

Qualifications

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
• Ability to read, write, speak, and communicate in basic English preferred
• Previous customer experience preferred

Responsibilities

• Registers guest and accommodates requests whenever possible
• Handles both check-in and check-out process
• Takes payment and resolves billing issues
• Post changes to appropriate guest accounts
• Maintain accurate records of guests that have checked in and out
• Answer phones and respond to emails in a professional and friendly manner
• Answer any questions guests have and provide accurate, helpful information about the hotel/resort available rooms, rates, and amenities
• Anticipate and address guests needs, resolving problems and complaints
• Make recommendations for activities and restaurants
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, such as wedding guests
• Upsell additional facilities and services, when appropriate
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
• Store any luggage guests have and arrange transportation as needed
• Maintain a clean and tidy front desk area
• All other duties as assigned

Job description

Hilton Garden Inn Panama City Beach Airport is hiring a Front Desk Agent to check guests in and out and ensure a welcoming experience at the hotel. You will greet guests, answer questions, and provide information on rooms, rates, and amenities.

Responsibilities include handling check-in/check-out, processing payments, updating guest records, and upselling available facilities and services while coordinating with housekeeping to prepare rooms for guests.