Front Desk Guest Experience Specialist

Total-Management-Systems-1; Las Cruces (NM); On-site; USD 17,000 - 25,000; Full time

Job summary

Courtyard by Marriott at NMSU in Las Cruces, NM seeks a friendly Front Desk Agent to greet guests, manage check-ins/outs, and provide information about services. You will handle reservations, maintain room inventory, and ensure accurate guest records.

The ideal candidate demonstrates strong communication and customer service skills, basic computer skills, and may have experience with hotel reservation software.

Qualifications

• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Ability to work flexible hours, including weekends and holidays.
• Proficient in Microsoft Office and basic computer skills.
• Ability to stand for extended periods of time.

Responsibilities

• Greet guests in a friendly and professional manner.
• Handle all guest interactions with a service minded attitude.
• Check guests in and out of the hotel and setting up payment accurately.
• Answer guest inquiries and provide information about hotel services and amenities.
• Handle reservations and manage room inventory.
• Ensure accuracy of guest information and resolve any issues or complaints.
• Respond to hotel incidents, security and emergency situations with the coordination of a manager.
• Ambassador of the city providing directions and information on local attractions.

Skills

Communication

Customer service

Computer skills

Microsoft Office

Second language

Hotel reservation software

Education

High school diploma

Tools

Hotel reservation software

Job description

Courtyard by Marriott at NMSU in Las Cruces, NM seeks a friendly Front Desk Agent to greet guests, manage check-ins/outs, and provide information about services. You will handle reservations, maintain room inventory, and ensure accurate guest records.

The ideal candidate demonstrates strong communication and customer service skills, basic computer skills, and may have experience with hotel reservation software.