Front Desk Agent

Total Management Systems, Inc.; Las Cruces (NM); On-site; USD 19,000 - 25,000; Full time

Job summary

Courtyard by Marriott at NMSU in Las Cruces, NM, is seeking a Front Desk Agent to greet guests and handle check-ins and check-outs with accuracy and a guest-centered approach.

You will manage reservations, provide information on hotel services and local attractions, and coordinate with management for incidents to ensure a smooth guest experience.

Qualifications

• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Ability to work flexible hours, including weekends and holidays.
• Proficient in Microsoft Office and basic computer skills.
• Ability to stand for extended periods of time.

Responsibilities

• Greet guests in a friendly and professional manner.
• Handle all guest interactions with a service minded attitude.
• Check guests in and out and process payments accurately.
• Answer guest inquiries and provide information about hotel services.
• Handle reservations and manage room inventory.
• Ensure accuracy of guest information and resolve issues or complaints.
• Respond to hotel incidents, security and emergency situations with the coordination of a manager.
• Ambassador of the city providing directions and information on local attractions.

Skills

Excellent communication

Customer service

Second language fluency

Education

High school diploma or equivalent

Tools

Microsoft Office

Hotel reservation software

Job description

We are seeking a highly motivated and professionalFront Desk Agentto join our team atCourtyard by Marriott at NMSU. As a Front Desk Agent, you will be the first point of contact for our guests and will play a crucial role in ensuring their satisfaction. Your main responsibility will be to provide exceptional customer service by greeting guests, checking them in and out, and answering any questions they may have. You will also be responsible for handling reservations, managing room inventory, and ensuring that all guest information is accurate and up-to-date.

Responsibilities

• Greet guests in a friendly and professional manner
• Handle all guest interactions with a service minded attitude
• Check guests in and out of the hotel and setting up payment accurately
• Answer guest inquiries and provide information about hotel services and amenities
• Handle reservations and manage room inventory
• Ensure accuracy of guest information and resolve any issues or complaints
• Respond to hotel incidents, security and emergency situations with the coordination of a manager
• Ambassador of the city providing directions and information on local attractions

Skills

As a Front Desk Agent, you will utilize your excellent communication and customer service skills on a daily basis. You will also need to be proficient in basic computer skills and Microsoft Office to manage reservations and guest information. Additionally, fluency in a second language and experience with hotel reservation software are preferred qualifications that will enhance your ability to provide exceptional service to our guests.

Minimum Qualifications

• High school diploma or equivalent
• Excellent communication and customer service skills
• Ability to work flexible hours, including weekends and holidays
• Proficient in Microsoft Office and basic computer skills
• Ability to stand for extended periods of time

Preferred Qualifications

• Previous experience in a hotel or hospitality industry
• Fluency in a second language
• Experience with hotel reservation software