Front Desk Agent

Avion Hospitality; Cranberry Township (Butler County); On-site; USD 31,000 - 42,000; Full time

Job summary

Avion Hospitality in Cranberry Township is seeking a Front Desk Agent to be the face of our hotel, handling check-ins, guest requests, and seamless arrivals and departures.

You will balance friendly service with efficient front-office operations, process payments, upsell to boost occupancy, and serve as a hub for local recommendations.

Qualifications

• High School diploma or equivalent required; college coursework in hospitality or business is a plus.
• Guest-first mindset with upbeat, personable service.
• Proficient in Microsoft Office with aptitude for hotel management software and basic arithmetic.
• Thrives in fast-paced environments and multitasks effectively under pressure.
• Strong written and spoken communication with active listening to resolve issues.
• Flexible schedule including evenings, weekends and holidays.

Responsibilities

• Deliver warm, attentive service from check-in to departure.
• Manage check-ins/outs, process payments, and update reservations.
• Serve as central hub for guest inquiries and local recommendations.
• Assist in driving room revenue through upselling.
• Address guest feedback with empathy and speed.

Skills

Customer service

Communication

Microsoft Office

Hotel management software

Basic arithmetic

Education

High School diploma or equivalent

College coursework in hospitality or business

Tools

Hotel management software

Microsoft Office

Job description

Description

As a Front Desk Agent, you are the face of our hotel and the heartbeat of our guest experience. From seamless check-ins and tailored local recommendations to swift problem-solving and account settlement, you play a pivotal role in creating unforgettable stays. You will balance hospitable service with smart front-office operations to drive guest satisfaction and maximize room revenue.

Key Responsibilities

• Guest Experience: Deliver warm, attentive, and efficient service from pre-arrival through departure.
• Front Office Operations: Manage guest check-ins/outs, process payments, and handle reservation updates accurately.
• Concierge & Communications: Serve as a central hub for guest inquiries, recommendations, and inbound hotel calls.
• Revenue Awareness: Assist in driving room revenue and occupancy through upselling and active room inventory management.
• Problem Solving: Proactively address guest feedback and workplace challenges with empathy, speed, and tact.

Requirements

• Education & Experience: High School diploma or equivalent required (college coursework in hospitality or business is a plus). Prior hospitality or customer service experience preferred.
• Guest-First Mindset: Upbeat, personable, and passionate about creating exceptional guest moments.
• Tech & Math Savvy: Proficient in Microsoft Office suite with a strong aptitude for learning hotel management software and basic business arithmetic.
• Adaptable & Resilient: Thrives in fast-paced environments, multi-tasks effortlessly, and stays calm under pressure.
• Clear Communicator: Strong written and verbal communication skills with an ability to active listen and resolve issues efficiently.
• Flexible Schedule: Availability to work a flexible schedule, including evenings, weekends, and holidays.