Front Desk Guest Experience Specialist

Skyline Lodge; Highlands (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Dynamic hospitality team

Job summary

The Indigo Road Hospitality Group in Highlands, NC is seeking a Front Desk Agent to greet guests and ensure a smooth, welcoming check-in experience. You will be the first point of contact, providing attentive service and balancing guest requests with our policies.

Proficiency with Word, Outlook and Excel is preferred, and you will work with a friendly, collaborative team to exceed guest expectations while maintaining privacy and security.

Qualifications

• Experience in guest services or hotel front desk preferred.
• Ability to handle confidential information with integrity.
• Willingness to work days, nights, weekends, and holidays.

Responsibilities

• Provide excellent and attentive service to guests.
• Process check-ins and check-outs and assist with luggage.
• Maintain guest records accurately and protect privacy.
• Follow safety and security policies and participate in training.

Skills

Guest service

Communication

Teamwork

Problem solving

Tools

Microsoft Word

Outlook

Excel

Job description

The Indigo Road Hospitality Group in Highlands, NC is seeking a Front Desk Agent to greet guests and ensure a smooth, welcoming check-in experience. You will be the first point of contact, providing attentive service and balancing guest requests with our policies.

Proficiency with Word, Outlook and Excel is preferred, and you will work with a friendly, collaborative team to exceed guest expectations while maintaining privacy and security.