Front Desk & Guest Experience Specialist

HAMPTON INN - FT LAUDERDALE; Fort Lauderdale (FL); On-site; USD 28,000 - 40,000; Full time

Job summary

HAMPTON INN - FT LAUDERDALE is seeking a Guest Service Representative to assist guests with check-ins, check-outs, reservations and daily service needs. You will maintain the front desk area, answer questions, process payments and coordinate with housekeeping to ensure a smooth guest experience.

The role requires friendly, professional interpersonal skills, dependable multitasking, and the ability to work varied shifts including holidays and weekends.

Qualifications

• Strong customer service and communication skills.
• Professional, friendly and approachable presence.
• Comfortable using computers and hotel systems.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet guests and provide friendly service.
• Assist with check-ins, check-outs, reservations and room assignments.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Coordinate with housekeeping and other departments.
• Handle guest requests and escalate concerns as needed.

Skills

Customer service

Communication

Friendly demeanor

Multitasking

Education

High School Diploma

Tools

PMS Software

Front desk system

Job description

HAMPTON INN - FT LAUDERDALE is seeking a Guest Service Representative to assist guests with check-ins, check-outs, reservations and daily service needs. You will maintain the front desk area, answer questions, process payments and coordinate with housekeeping to ensure a smooth guest experience.

The role requires friendly, professional interpersonal skills, dependable multitasking, and the ability to work varied shifts including holidays and weekends.