Guest Experience Desk Agent

Summit Hospitality Group, Ltd.; Raleigh (NC); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Vacation/Personal time

Insurance benefits (Medical, Dental, V

Hotel Discounts

Quarterly bonuses

Job summary

Summit Hospitality Group, Ltd. is seeking a Front Desk Agent to check guests in and out while delivering exceptional service across Marriott, Hyatt, and Hilton brand standards. The role involves handling daily operations and maintaining a welcoming front desk area.

The position requires flexibility for 30–40 hours weekly for full-time and 1–29 hours for part-time, including evenings and weekends. Training in brand standards will be provided.

Qualifications

• Front Desk/Guest Services experience at Hilton, Hyatt, Marriott preferred.
• Ability to work under pressure with a consistently pleasant and professional demeanor.
• Excellent oral and written communication skills.
• Strong leadership skills; ability to lead by example.
• Proficient in hotel computer operations for reservations, reports, and guest services.
• Able to work a variety of shifts and weekends.
• High School Diploma or GED.

Responsibilities

• Provide excellent customer service by greeting customers promptly and courteously.
• Communicate with associates and maintain a professional attitude with challenging guests.
• Solve problems quickly and follow up to ensure resolution.
• Explain check-in information for internet access and in-room entertainment.
• Maintain lobby cleanliness and restock front desk materials.
• Provide local attraction information and directions when asked.
• Follow all hotel and corporate safety policies and procedures.
• Attend required training sessions and brand training.
• Assist during breakfasts and events to deliver high-quality guest service.
• Post guest accounts promptly at check-in/check-out.
• Assist with ordering supplies and coding invoices for payment.
• Promote brand loyalty for Summit Hospitality Group.
• Duties subject to change and may include additional tasks.

Skills

Customer service

Communication skills

Leadership

Stress management

Shift flexibility

Education

High School Diploma or GED

Tools

Hotel PMS / hotel computer systems

Job description

Summit Hospitality Group, Ltd. is seeking a Front Desk Agent to check guests in and out while delivering exceptional service across Marriott, Hyatt, and Hilton brand standards. The role involves handling daily operations and maintaining a welcoming front desk area.

The position requires flexibility for 30–40 hours weekly for full-time and 1–29 hours for part-time, including evenings and weekends. Training in brand standards will be provided.