Guest Services Lead: Front Desk & PBX

Ameristar Casino Hotel East Chicago; East Chicago (IN); Sur place; USD 21 000 - 28 000; Plein temps

Résumé du poste

PENN Entertainment in East Chicago, IN is seeking a friendly Front Desk Associate to provide guest services during check-in/check-out, handle reservations, and answer inquiries. You will enter room data accurately, assist with VIP requests, and support multiple departments to ensure smooth operations.

The role requires basic math, strong communication skills in English, and the ability to work as part of a team in a fast-paced casino hotel environment. Apply today to join our hospitality team.

Qualifications

• High School Diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.
• Hotel Front Desk experience preferred.
• Must have basic math and money handling skills.
• Must possess excellent interpersonal skills.
• Must have good oral and written communication skills; must be fluent and literate in English.
• Must have ability to work efficiently in a team-oriented environment.
• Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.
• Must be able to listen and respond to visual and aural cues.
• Must have good problem-solving and reasoning skills.

Responsabilités

• Provides friendly and efficient service to guests during check in/check out procedures.
• Makes and confirms reservations and assists guests with problems or questions.
• Obtains information necessary to guarantee rooms (e.g., identification, Credit card verification, etc.).
• Performs Front Desk, Call Center, and other hotel-related duties when necessary.
• Keeps Hotel Services Supervisor informed of any problems.
• if assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner.
• Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.
• Maximizes resort revenues by selling reservations based on predetermined rate strategies.
• Accurately enters all reservations into the computer system according to departmental policy and procedure.
• Provides information to guests regarding local services and events.
• Assists the Player Development team with all reservations and requests.
• Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort.
• Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures.
• Remains current on all casino activities and assists guests with all inquiries.
• Answers phone and assists with clerical tasks.
• Performs all other related and compatible duties as assigned.

Connaissances

Front Desk experience

Interpersonal skills

Oral and written communication

Teamwork

Money handling

Formation

High School Diploma or GED

Description du poste

PENN Entertainment in East Chicago, IN is seeking a friendly Front Desk Associate to provide guest services during check-in/check-out, handle reservations, and answer inquiries. You will enter room data accurately, assist with VIP requests, and support multiple departments to ensure smooth operations.

The role requires basic math, strong communication skills in English, and the ability to work as part of a team in a fast-paced casino hotel environment. Apply today to join our hospitality team.