Guest Services & PBX Specialist

Margaritaville; East Chicago (IN); Sur place; USD 28 000 - 36 000; Plein temps

Résumé du poste

PENN Entertainment is seeking a front desk team member in the United States, East Chicago area. You will provide friendly guest service during check-in/check-out, handle reservations, verify guest information, and support hotel operations across front desk and call center tasks.

The role requires a High School Diploma or GED, strong math and cash handling skills, excellent communication, and the ability to work well in a team.

Qualifications

• High School Diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.
• Hotel Front Desk experience preferred.
• Must have basic math and money handling skills.
• Must possess excellent interpersonal skills.
• Must have good oral and written communication skills; must be fluent and literate in English.
• Must have ability to work efficiently in a team-oriented environment.
• Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.
• Must be able to listen and respond to visual and aural cues.
• Must have good problem-solving and reasoning skills.

Responsabilités

• Provides friendly and efficient service to guests during check in/check out procedures.
• Makes and confirms reservations and assists guests with problems or questions.
• Obtains information necessary to guarantee rooms (e.g., identification, Credit card verification, etc.).
• Performs Front Desk, Call Center, and other hotel-related duties when necessary.
• Keeps Hotel Services Supervisor informed of any problems.

Connaissances

Front desk experience

Math & cash handling

Interpersonal skills

Communication skills

Teamwork

Formation

High School Diploma or GED

Description du poste

PENN Entertainment is seeking a front desk team member in the United States, East Chicago area. You will provide friendly guest service during check-in/check-out, handle reservations, verify guest information, and support hotel operations across front desk and call center tasks.

The role requires a High School Diploma or GED, strong math and cash handling skills, excellent communication, and the ability to work well in a team.