Front Desk & Guest Experience Specialist

International Cooling Tower, Inc.; Deer Park, Northern (TX, KY); Hybrid; USD 28,000 - 38,000; Full time

Job summary

International Cooling Tower, Inc. is seeking a friendly receptionist to greet visitors, manage calls, and provide information across the office. The role includes mail handling, data entry, filing, and basic event support.

The ideal candidate will have excellent communication, strong organizational skills, and proficiency with MS Office. Bilingual English/Spanish is a plus, and the ability to handle confidential information is essential in a fast-paced environment.

Qualifications

• Previous receptionist experience preferred.
• Excellent verbal and written communication skills.
• Bilingual in English and Spanish considered an asset.
• Exceptional interpersonal skills with the ability to interact with individuals at all levels.
• Strong customer service orientation, with the ability to handle inquiries professionally.
• Outstanding organizational and multitasking abilities with keen attention to detail.
• Proficient in using office software, such as MS Word, Excel, Outlook.
• Ability to handle confidential and sensitive information with integrity.
• Ability to work independently and as part of a team in a fast-paced environment.
• Flexibility to adapt to changing priorities and handle unexpected situations.

Responsibilities

• Greet and welcome visitors, clients, and employees with a warm, friendly demeanor.
• Answer and direct incoming calls promptly, professionally, and accurately.
• Provide information and assist callers by answering inquiries or referring them to appropriate individuals.
• Maintain a clean and organized reception area, ensuring a professional atmosphere.
• Manage incoming and outgoing mail, including sorting, distributing, and preparing packages.
• Assist with data entry, filing, and maintaining records.
• Maintain office supplies inventory and place orders as needed.
• Collaborate with internal teams to coordinate and support company events and catering.
• Assist with special projects and perform additional duties as assigned.

Skills

Reception experience

Customer service

Verbal communication

Written communication

Bilingual English/Spanish

Interpersonal skills

Organizational skills

Microsoft Office

Data entry

Confidentiality

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

International Cooling Tower, Inc. is seeking a friendly receptionist to greet visitors, manage calls, and provide information across the office. The role includes mail handling, data entry, filing, and basic event support.

The ideal candidate will have excellent communication, strong organizational skills, and proficiency with MS Office. Bilingual English/Spanish is a plus, and the ability to handle confidential information is essential in a fast-paced environment.