Front Desk Guest Experience Specialist

Renaissance Ross Bridge Golf Resort and Spa; Birmingham (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Renaissance Birmingham Ross Bridge is seeking a Front Desk Clerk to ensure smooth guest arrivals and departures while upholding high hospitality standards. You will verify room blocks, handle pre-registration and pre-assignment, and assign rooms based on location, rate, guaranteed types, Marriott Rewards Members, or group status.

You will also address guest concerns promptly and professionally, demonstrating empathy and swift action to create a memorable guest experience at check-in and

Responsibilities

• Warmly greets guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.
• Skillfully assign rooms based on room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, ensuring optimal guest experience.
• Issue room keys and provide escort instructions to the Bellhop for smooth guest arrivals.
• Knowledgeably respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions, providing helpful recommendations.
• Maintain up-to-date knowledge of groups or events in-house and current local events, ensuring guests are well-informed about relevant activities.
• Understand qualified discounts, their availability, and the proper application of vouchers for eligible guests.
• Handle future and same-day reservations efficiently, accommodating walk-in guests with professionalism and attention to detail.
• Conduct guest check-ins and check-outs in a knowledgeable, efficient, friendly, and professional manner, ensuring a smooth process for guests.
• Assist guests with the use of safe deposit boxes at the Front Desk, ensuring the security and confidentiality of their belongings.
• Accurately post, correct, or adjust charges to guest accounts as necessary, maintaining precise records.
• Be well-versed in hotel credit, cash-in-advance, and check-cashing procedures, adhering to established policies.
• Maintain and complete Front Desk reports thoroughly, ensuring accurate and timely documentation.
• Handle cash transactions with accuracy and integrity, following cash handling procedures meticulously.

Job description

Renaissance Birmingham Ross Bridge is seeking a Front Desk Clerk to ensure smooth guest arrivals and departures while upholding high hospitality standards. You will verify room blocks, handle pre-registration and pre-assignment, and assign rooms based on location, rate, guaranteed types, Marriott Rewards Members, or group status.

You will also address guest concerns promptly and professionally, demonstrating empathy and swift action to create a memorable guest experience at check-in and