Front Desk Concierge - Guest Experience at a Luxury Hotel

PCH Hotels And Resorts, Inc.; Mobile, Northern (AL, KY); Hybrid; USD 24,000 - 30,000; Full time

Job summary

Battle House Hotel and Spa is seeking a Front Desk Clerk to ensure smooth guest arrivals and departures with high hospitality standards. The role includes verifying room blocks, pre-registration, and proper room assignments based on location, rate, and group status.

You will handle guest concerns professionally, post charges accurately, and respond to inquiries about hotel services and local amenities while maintaining guest satisfaction and loyalty to the Marriott family property.

Responsibilities

• Warmly greets guests in a professional and hospitable manner.
• Skillfully assign rooms based on room location, rate, and guest status to ensure optimal experience.
• Issue room keys and provide escort instructions to the Bellhop for smooth arrivals.
• Respond to guest inquiries about hotel services, local amenities, and directions with helpful recommendations.
• Maintain up-to-date knowledge of in-house groups and local events to inform guests.

Job description

Battle House Hotel and Spa is seeking a Front Desk Clerk to ensure smooth guest arrivals and departures with high hospitality standards. The role includes verifying room blocks, pre-registration, and proper room assignments based on location, rate, and group status.

You will handle guest concerns professionally, post charges accurately, and respond to inquiries about hotel services and local amenities while maintaining guest satisfaction and loyalty to the Marriott family property.